Paid Services Agreement
Date of Publication: August 7, 2025
Effective Date: August 7, 2025
Welcome to our paid services. Please carefully read, understand, and comply with the following agreement.
I. Introduction
1.1 The Manju Master paid services (hereinafter referred to as the "Service" or "Paid Services") are provided to you by Sichuan Chengkai Information Technology Co., Ltd. (hereinafter referred to as the "Company" or "We"). This Paid Services Agreement (hereinafter referred to as the "Agreement") is entered into between you and the Company regarding your use of the paid services of the Product.
1.2 Before purchasing or using any Paid Service, you must carefully read and fully understand this Agreement, especially the specific terms and special notices applicable to the particular Paid Service you intend to activate or purchase, as well as the provisions we have highlighted in bold or other conspicuous ways (including but not limited to payment and refund terms, exemption or limitation of liability clauses, governing law and dispute resolution clauses, etc.).
1.3 If you do not agree to any or all of the terms of this Agreement, please do not proceed to the next step or use the corresponding Paid Service by means of confirmation (including but not limited to checking the box to agree to this Agreement, clicking to activate or purchase immediately, or making a payment). When you proceed to the next step or use the corresponding Paid Service by means of confirmation, it signifies that you have read and agreed to all terms of this Agreement, and this Agreement becomes legally effective between you and us, constituting a legally binding document on both parties.
1.4 If you are a user outside Mainland China, your entering into or performance of this Agreement must also comply with the laws of the country or region to which you belong and/or in which you are located.
1.5 You acknowledge that your use of any Paid Service requires that you possess the civil capacity appropriate for your actions as prescribed by the laws and regulations of the People's Republic of China. If you do not possess the aforementioned civil capacity, you should obtain the informed consent of your guardian, and you and your guardian shall bear the corresponding responsibilities arising therefrom in accordance with the law. In particular, if you are a minor, please read and decide whether to agree to this Agreement and other relevant agreements under the guidance and supervision of your guardian, and pay special attention to the provisions regarding the use by minors. If you do not have full civil capacity, you should obtain the prior consent of your guardian before using this Service.
II. Scope of Application and Explanation of This Agreement
2.1 This Agreement applies to various services that require payment during your use of this Product. Currently, this Agreement covers membership services and points services. Your activation and use of any of the above Paid Services are subject to this Agreement. Please understand that the Paid Services listed above are different paid product features. Activating one Paid Service does not mean you can simultaneously obtain the usage rights to other individual Paid Services. Please activate the corresponding Paid Service on the relevant product feature page according to your actual needs.
2.2 Please understand that when you activate or use Paid Services, this Agreement is a supplementary agreement to the User Agreement and the Privacy Policy, forming an integral part thereof and constituting a unified whole with them. In the event of any conflict or inconsistency between this Agreement and the above documents, this Agreement shall prevail.
III. Definitions
3.1 "APP": Refers to the APP application legally owned and operated by the Company. The Company has the right to adjust the specific version provided to you at any time according to business development and arrangements. The version you actually use shall prevail.
3.2 "User": Refers to the paid user who logs in, registers, uses this Product, and intends to activate or purchase Paid Services. In this Agreement, "User" means "You".
3.3 "User Account": Refers to the account used by the user to activate Paid Services.
3.4 "Member Account": Refers to the user account bound to the membership service subscribed by the user. Upon successful activation of membership services, you become a "Member User".
3.5 "Regular Account": Refers to a user account that is not a Member Account.
3.6 "Points": Refers to the virtual tool provided by the Company to users based on relevant platform rules for making relevant consumption (such as redeeming specific features) within the Product. The number of points required to redeem specific features, models, and services within the Product may vary, and the specific details shall be subject to the instructions and descriptions on the relevant product and service pages.
3.7 "Service Fee": Refers to the actual fee paid by the user to activate Paid Services, as published on the relevant Paid Service product pages.
IV. Paid Service Descriptions and Rules
4.1 Membership Services
Membership categories include: Basic Membership, Intermediate Membership, and Advanced Membership (collectively referred to as "Membership"). These three categories of membership differ in terms of benefits and services. Please choose to activate the relevant membership service according to your needs. We reserve the right to adjust membership categories, names, benefits, etc. from time to time based on actual needs, and will notify you in an appropriate manner.
4.1.1 User Benefits
(1) Upon activating membership services, you will receive certain general membership benefits, such as: monthly points grants (specific points quantity varies depending on the membership tier, as shown on the membership purchase page), watermark removal from generated works, and other general membership benefits that may be updated from time to time to enhance the member user experience (specific user benefits available to subscribing members shall be subject to the actual display on the product page and service benefits).
(2) During your membership service period, you may use Points to further redeem specific special membership benefits (specific benefits vary depending on the features, models, and services provided by the platform). You must use Points within the membership service period to redeem special membership benefits (specific user benefits available to subscribing members shall be subject to the actual display on the product page and service benefits).
The aforementioned special benefits that require Points redemption within the membership service period will be clearly marked on the product page. Please read the relevant notices carefully and decide independently whether to purchase and consume Points. If you choose not to use the special membership benefits, it will not affect the general membership benefits you receive during the membership service period.
4.1.2 Usage Rules
(1) After you complete the corresponding steps on the actual product purchase page and confirm successful payment of the Service Fee, you may activate the corresponding membership service, obtain the corresponding user benefits, and become a "Member User". Please note that the usage period of the various membership user benefits you obtain and the scope of benefits included are subject to the membership category you select at the time of purchase, the corresponding benefits within that membership package, and the display on the relevant product pages.
(2) Please understand that any membership service you subscribe to requires you to log in with your Member Account to use. The management and security of the Member Account are subject to the provisions regarding "Accounts" in the User Agreement.
(3) Please understand that this APP imposes restrictions on the login and online devices of Member Accounts. The same account can only be bound to and logged in on 1 device, and only 1 device is allowed to be online at the same time. If you exceed the above restrictions, the Company reserves the right to take measures against you, including but not limited to restricting login, restricting use, interrupting or terminating services, etc., depending on your excessive usage.
(4) The validity period of the membership service you purchase is subject to the validity period published on the front-end interface of the corresponding membership service. After the validity period of the membership service you have activated expires, if you do not renew or purchase other membership services, your Member Account will revert to a Regular Account, and you will no longer be able to continue enjoying the corresponding membership benefits.
(5) After activating membership services, you may log in to your Member Account to query your paid benefit information (such as activated permissions, usage period, etc.). The query path is: Bottom Navigation Bar - [My].
4.1.3 Membership Service Changes
To enhance user experience, in some scenarios, we support member users in upgrading their membership package based on their existing package.
The types of membership packages supported for upgrade, payment rules, and the effective order of membership benefits shall be subject to the display on the relevant membership purchase page.
4.2 Points Service
4.2.1 "Points" are a virtual tool we provide to you for making relevant consumption within the APP product. You may use Points to redeem product features (for details of specific feature services and their corresponding Points redemption quantities, please refer to the instructions on the relevant product and service pages). You understand and confirm that once Points are successfully recharged, they are non-refundable and cannot be exchanged back into RMB or other currencies. Points can only be used to redeem the functions or services stipulated in this Agreement.
4.2.2 You understand and confirm that the validity period of Points varies depending on the type of Points, as follows:
(1) Points granted under membership benefits (Membership Points): Points are granted on a monthly/weekly basis during the membership service period. The validity period of Points is within 1 month/week from the date the user obtains the Points, i.e., from the time the user's Member Account receives the granted Points until the end of the calendar month/week.
If membership benefits change, the system issuance time of membership Points will change accordingly with the membership benefit changes. The Points validity period is one month from the date of system issuance. The validity period of membership Points already issued before membership benefit changes will not be affected.
If different rules apply to the Points validity period due to service strategy adjustments, the actual rules shall be subject to the relevant rule descriptions displayed on the front-end product features.
(2) Daily granted Points (Bonus Points): The validity period of Points is the same day, starting from the time the user logs in and obtains the granted Points, and ending at the end of that day (e.g., if a user logs in and obtains granted Points at 10:00 on January 1, 2025, the Points validity period begins and ends at 23:59:59 on January 1, 2025).
(3) Activity Bonus Points (Bonus Points): We may, based on actual operational conditions, grant Points rewards or other benefits to user accounts (including Member Accounts and Regular Accounts) that meet certain conditions. The validity period, scope of use, and other specific details and activity rules of bonus Points shall be subject to the rule descriptions on the relevant service pages. Please read, understand, and comply with them carefully.
You may check your Points balance, Points acquisition and consumption records at the bottom navigation [My] - [Points]. Such records shall serve as the valid basis for your Points usage. If you have any objection to your Points records, you may contact the Company through the contact information provided in this Agreement. If an error is confirmed after our investigation and verification, we will make corrections.
4.2.3 The fees for your Points purchase will be collected by the Company or by partners designated by the Company. Users must pay attention and choose the method according to their own needs.
4.2.4 The platform advocates rational consumption. Please be sure to purchase the corresponding number of Points according to your actual needs. At the same time, during the process, please be sure to carefully confirm the device, account, or mobile phone number bound to the account you are recharging, and carefully select and/or input relevant operational options such as recharge device/recharge account/account-bound mobile phone number, recharge amount, etc. If, due to your own incorrect input of account/account-bound mobile phone number, amount error, improper operation, or lack of understanding or insufficient understanding of recharge pricing methods, you recharge the wrong account, incorrect amount, or select the wrong recharge type, resulting in damage to your own interests, the resulting losses shall be borne by you, and the Company will not provide compensation or reimbursement.
4.2.5 If the Company discovers processing errors caused by system failures or any other reasons, whether favorable to the Company or favorable to you, the Company has the right to correct such errors. If the error results in your actual received Points being less than the Points you should have received, the Company will make up the difference to your account as soon as possible after confirming the processing error. If the error results in your actual received Points being more than the Points you should have received, regardless of the nature and cause of the error, the Company has the right to directly deduct the difference from your account.
V. Payment Instructions and Refunds
5.1 Fee Standards
5.1.1 This Product is driven by AI technology, and we invest significant costs in improving technical capabilities to update, iterate, and optimize the product features and services provided to you.
5.1.2 Please understand that the fee standards and Points redemption quantities for benefits and content under each specific Paid Service shall be subject to the listed prices or instructions displayed on the relevant product and service pages at the time of actual purchase or Points redemption.
5.1.3 Please understand that the Company has the right to independently set prices for the provided Paid Services and the corresponding user benefits included therein.
5.1.4 Please understand that, based on R&D investment in AI technology, updates and iterations, product feature and service updates and optimizations, market and business development, operational needs, and benefit adjustments, the pricing of specific benefits and content under the Paid Services may be adjusted from time to time. Price adjustments will take effect from the date of publication. Services and benefits you have activated or purchased before such adjustments take effect will not be affected. However, if you need to renew (including automatic renewal) or make additional purchases after the validity period expires, the price after the adjustment takes effect shall apply. In particular, if you have activated the automatic renewal service for the Paid Service you purchased, and there is a price adjustment to the virtual benefits included in the relevant Paid Service, the Company will notify you in an appropriate manner and make every effort to protect your legitimate rights and interests.
5.1.5 Unless otherwise explained on the specific Paid Service purchase page and relevant benefit detail pages, the explanation of prices on the purchase page and relevant benefit detail pages shall be understood and interpreted in accordance with this section:
- Strikethrough Price: Refers to the market reference price, guidance price, or previously displayed selling price of the Paid Service benefits set by the Company. Due to regional and temporal differences and market fluctuations, the reference price or guidance price of Paid Service benefits may differ from the displayed selling price at the time of your actual purchase/consumption. This strikethrough price is for your reference only.
- Non-Strikethrough Price: Refers to the displayed selling price and real-time listed price of the Paid Service benefits. The nature does not change due to differences in expression. The actual transaction price may vary depending on promotional activities for all or part of the Paid Service benefits or the user's use of coupons, Points, etc. The actual price of your purchase of Paid Service benefits shall be subject to the price on the order settlement page.
- Promotional Price/Discount Price: Unless otherwise specified, the promotional price/discount price is a discounted price based on the strikethrough price or market reference price/guidance price. If you have any questions, you may contact customer service before purchasing.
- Member Price: Unless otherwise specified, refers to the exclusive preferential price for member users based on the strikethrough price or market reference price/guidance price. If you have any questions, you may contact customer service before purchasing.
- Price Anomaly: Due to uncertainties such as system caching and page update delays, price displays may be abnormal. The actual price of all or part of the benefits of a single Paid Service shall be subject to the price on the order settlement page. If you discover any anomalies, please contact us immediately for correction so that you can successfully complete the purchase of Paid Service benefits.
5.2 Purchase and Payment
5.2.1 Please note that, unless otherwise agreed in this Agreement, the activation or purchase of Paid Services under this Agreement requires operation after logging in to the user account.
5.2.2 You should pay the purchase fee through the payment methods currently designated by this Product or those that may be designated in the future. Please follow the instructions on the payment page to complete the payment.
5.3 Refund Policy
Since the Paid Services and benefits of this Product are virtual consumer goods, except in cases of statutory circumstances, circumstances agreed in this Agreement, or Company default situations where you cannot normally use the purchased services and benefits due to major defects in product services and features, in principle, you cannot transfer or request a refund after completing the corresponding purchase and payment. Before purchasing the corresponding Paid Service, please carefully verify the service and benefit information, price, validity period, and usage rules under this Agreement, and be sure to verify the user account information through which you are purchasing the service.
VI. General Rules
6.1 Please understand that to improve user experience and enhance service content, the Company may from time to time update and optimize the Paid Services and related features and user benefits. The update and optimization process may involve the discontinuation or adjustment of some launched features and benefits. The Company will make every effort to protect your user benefits.
6.2 Please note that Paid Services and corresponding paid benefits are only for your personal use through your registered user account. Without the Company's written consent, you are prohibited from gifting, lending, renting, transferring, selling, or otherwise permitting others to use the user account and the purchased services and benefits within the account in any form. If the Company discovers or has reasonable grounds to believe that the actual user is not the owner of the user account, to ensure the security of the user account and user benefits, the Company has the right to immediately suspend or terminate the provision of corresponding services or benefits to that user account. You should properly use and maintain your user account and password. If disclosure, loss, theft, or other incidents occur not due to the Product or the Company's fault, you shall bear the corresponding losses yourself.
6.3 After activating and purchasing the corresponding Paid Service, you may use the purchased Paid Service and user benefits within the corresponding validity period. The Company hereby reminds you that since usage rules such as the validity period are related to your own interests, please be sure to carefully review the relevant Paid Service purchase page and the detailed page descriptions of the relevant services and benefits when purchasing, and fully understand this Agreement, the purchase page, and the content displayed on the detailed page descriptions of the relevant services and benefits, to ensure that you have a clear understanding and knowledge of the Paid Service you are purchasing, the user benefits you are obtaining, and the usage rules.
6.4 If, due to changes in laws and regulations, government actions, changes in circumstances, or other factors, you are unable to obtain all or part of the Paid Services and user benefits normally, the Company will notify you in an appropriate manner but will not bear any loss caused to you thereby. If you have any questions regarding this, you may contact the Company through the complaint and contact methods provided in this Agreement.
6.5 If you engage in the following illegal or improper activation or use of Paid Services, the Company has the right to cancel/void the relevant Paid Services and paid benefits you have purchased and will not refund any fees you have paid. You shall bear the consequences of your illegal or improper activation or use of Paid Services. If such actions cause losses to the Company, the Company has the right to seek recourse from you, and the Company has the right to take the measures specified in Section 8.2 of this Agreement as appropriate and require you to return any proceeds or illegal gains obtained through sale, transfer, license, or other means (if any):
(1) Obtaining Paid Services and benefits (including but not limited to purchase, rental, borrowing, sharing, transfer, etc.) through theft, exploitation of system vulnerabilities (including but not limited to robot software, spider software, crawler software, spam software, etc.) and rule/system setup defects or errors, through any non-Company official or authorized channels, methods, or maliciously exploiting or damaging Paid Services and benefits;
(2) Using Paid Services and benefits for profit (except where individual Paid Services permit commercial use) or illegal gain, selling, transferring, licensing, or transferring the Paid Services or paid benefits you enjoy in various ways, or lending the Services or paid benefits to others for compensation;
(3) Modifying the validity period, consumption records, transaction status, etc. of purchased Paid Services under the user account through illegal means, or using the purchased Paid Services in illegal ways or for illegal purposes;
(4) Actively cracking, modifying, reverse-operating, destroying, or otherwise tampering with any security measures technology used by the Company to protect Paid Services and benefits, or assisting others in the above actions;
(5) Using Paid Services and benefits to infringe upon the intellectual property rights, property rights, reputation rights, and other lawful rights and interests of the Company and any third parties;
(6) Using Paid Services and benefits in ways that harm or are suspected of harming minors;
(7) Other actions that violate laws, regulations, this Agreement, and relevant platform rules.
6.6 Please understand that we respect and protect the intellectual property rights, portrait rights, reputation rights, privacy rights, and other lawful rights and interests of users, creators, and others. You must ensure that when using product features and various services, if the relevant services or features support your uploading of text, images, videos, audio, or materials, you ensure that the content you upload does not infringe upon the intellectual property rights, portrait rights, reputation rights, privacy rights, or other rights and lawful interests of any third party. If you violate this requirement, you shall bear the relevant infringement liability yourself, and we have the right, upon receiving and verifying the complaints of rights holders in accordance with relevant platform rules, to independently decide to remove such infringing content. You shall bear any loss or adverse consequences caused to you thereby. If such actions cause losses to the Company, the Company has the right to seek recourse from you and take relevant measures as provided in Section 8.2 as appropriate.
6.7 Please understand that the equipment required for you to activate and use the Paid Services under this Agreement (such as personal computers, mobile phones, and other devices related to accessing the internet or mobile networks) and costs (such as telephone and internet access fees for accessing the internet, and mobile phone fees for using mobile networks) shall be borne by you.
6.8 Please understand that the Company may send you recommended content, paid user benefits, promotional information, etc., through the mobile phone number bound to your user account or other means. If you do not wish to receive such communications, you may unsubscribe or opt out at any time by following the unsubscribe or opt-out options provided with the aforementioned information.
VII. Service Suspension and Termination
7.1 Suspension or termination of the Paid Services you have activated or purchased includes the following situations:
(1) You voluntarily suspend or terminate, including but not limited to suspending or terminating purchased Paid Services, failure to renew after the validity period expires, or cancellation of your user account;
(2) The Company voluntarily suspends or terminates the corresponding Paid Service due to your breach of contract;
(3) The Company suspends or terminates the corresponding Paid Service due to requirements of the state or relevant government regulatory authorities or the occurrence of force majeure events;
(4) Other circumstances where the corresponding Paid Service should be suspended or terminated in accordance with laws and regulations.
7.2 After suspension or termination of the corresponding Paid Service, the Company has the right but not the obligation to ensure that you receive a special notice or notification. If you find that you cannot normally use the service, you may contact customer service.
7.3 When the suspension or termination circumstances set forth in Section 7.1 occur:
(1) Except for liability prescribed by law, the Company shall not bear any liability to you or any third party;
(2) Except as otherwise provided in this Agreement, fees already collected are non-refundable;
(3) The Company has the right but not the obligation to ensure that your user data information related to the Paid Service can be retained.
7.4 After the Paid Service is terminated, you have no right to request that the Company continue to provide you with the corresponding Paid Service or user benefits, or to request that the Company perform any other obligations related to the terminated Paid Service. However, this does not affect the rights and obligations between you and the Company under this Agreement prior to termination. If the Company suffers third-party claims, administrative penalties, etc. due to your actions, you shall compensate the Company for the losses and/or expenses incurred thereby.
VIII. Risks and Liabilities
8.1 You understand and agree that if, due to your own violation of laws, regulations, this Agreement, or relevant platform rules, any claims, demands, or losses are asserted by third parties, you shall bear liability independently. If such actions cause losses to the Company or the Product, you shall bear compensation liability.
8.2 When using Paid Services, you shall comply with laws and regulations, maintain public order, respect public morals, and shall not endanger network security. You shall not use the network to engage in activities that endanger national security, honor, and interests, incite subversion of state power, overthrow the state system, incite national division, undermine national unity, promote terrorism and extremism, promote ethnic hatred, disseminate violent and pornographic information, fabricate and disseminate false information to disrupt economic and social order, use the service to commit fraud, money laundering, extortion, gambling, and other criminal acts, or engage in activities that infringe upon others' reputation, privacy, intellectual property, and other lawful rights and interests. If the Company discovers that you are engaging in the aforementioned activities, the Company has the right to take management measures against your user account and related usage permissions, including but not limited to:
(1) Issuing warnings via SMS or other means, requiring rectification;
(2) Refusing activation applications, or immediately terminating all or part of the services and benefits you have purchased without notice and without refund;
(3) Restricting/freezing part or all of the permissions/functions of your user account;
(4) Temporarily freezing or permanently banning/freezing your user account;
(5) Restricting/prohibiting you from continuing to purchase Paid Services or enjoying the corresponding service benefits.
In addition, the Company and/or the platform have the right to demand that you compensate the Company for losses caused by your actions (including but not limited to compensation paid by the Company to third parties, administrative fines, notary fees, appraisal fees, travel expenses, attorney fees, litigation fees, and other reasonable expenses).
8.3 In addition, for the relevant illegal, regulatory, or criminal actions you have committed, the Company also has the right to retain information related to you and your user account and report it to the relevant competent authorities or public security/judicial organs for legal action in accordance with the law.
IX. Intellectual Property
9.1 The Company is the intellectual property rights holder of this Product (including the product as a whole and all contents, components, or constituent elements contained therein; the same below in this paragraph), enjoying all intellectual property rights and other lawful rights and interests, including copyrights, trademark rights, patent rights, trade secrets, and other intellectual property rights, as well as intellectual property rights and lawful rights and interests in all information content related to this Product (including but not limited to relevant text, images, audio, video, charts, product page designs, layout frameworks, relevant data or electronic documents, etc.), except for rights that rights holders should enjoy under the law. Unless otherwise agreed in this Agreement, without the prior written consent of the Company, you shall not use the product platform functions, services, and the aforementioned content in which the Company holds intellectual property rights for commercial purposes in any way, nor shall you reverse engineer, decompile, disassemble, or otherwise engage in actions that may affect or change the original content or functions of this Product, crack or attempt to crack the security and confidentiality measures of this Product, crawl, store, cache, download, mirror, or otherwise exploit the resources of this Product, or use this Product to develop similar products or services, or assist or allow any third party to engage in the above actions. Otherwise, you shall bear full responsibility for any losses caused to the Company and/or other rights holders.
9.2 Under this Product's Paid Services, the Company is the intellectual property rights holder of the AI models and other benefit content provided to users in the Paid Service (hereinafter referred to as "Company-Provided Content"), enjoying all intellectual property rights and other lawful rights and interests in the aforementioned content, either by itself or through authorization. Apart from the Company as the benefit provider, other inspiration templates, materials, and other content are provided by creators (hereinafter referred to as "Creator-Provided Content"), and creators enjoy all intellectual property rights and lawful rights and interests in the Creator-Provided Content. Except for use in accordance with relevant platform rules, you have no right to use or dispose of the above Company-Provided Content and Creator-Provided Content beyond the scope of usage rules. Otherwise, you shall bear full responsibility for any losses caused to the Company and/or creators.
9.3 The Company bears full responsibility for the legality and compliance of the Company-Provided Content. Please understand that since the Paid Services contain a large amount of Creator-Provided Content, such Creator-Provided Content is originally created by creators or uploaded and provided to users after authorization from third parties. Creators are responsible for the content they provide and bear full legal liability independently. If the Creator-Provided Content violates laws, regulations, or infringes upon your or others' lawful rights and interests, or if you have disputes or disagreements with creators regarding the Creator-Provided Content, you may file a complaint with the Company through the contact information provided in this Agreement. The Company will make every effort to assist in resolving disputes between you and the creators, but the Company will not bear any legal liability arising therefrom.
9.4 To continuously improve the various services provided to you by this Product, you understand and agree that, regarding your input content used on the SekoAI platform, the generated content (including images, audio, video, text, etc.) produced by the Product platform based on your input content, and the information content you publish, you grant us a worldwide, royalty-free, non-exclusive, and sublicensable right to use such content for providing services to you in accordance with platform rules, optimizing our product services and models, and ensuring the security and stability of the Service. If you do not wish us to use it for the aforementioned purposes, you may contact us through the feedback page or by sending an email to seko@sensetime.com.
X. Amendment and Disclaimer
10.1 Please understand that your payment for Paid Services through various payment channels may involve certain risks (including but not limited to criminals stealing user accounts or bank information for illegal activities, criminals committing fraud to induce users to pay, etc.). Such risks may cause corresponding economic losses to you. The Company cannot control the above risks and has no obligation to pursue legal liability against criminals or compensate you for losses on their behalf. The Company will provide assistance to the extent permitted by laws and regulations to minimize your losses. However, any assistance provided by the Company shall not be evidence or basis for the Company to assume legal liability.
10.2 Please understand that the Company cannot foresee or prevent all technical and other risks at all times, including but not limited to service interruptions and loss of user personal data and materials caused by force majeure, government actions, network issues, system or equipment failures (including but not limited to server downtime/crashes, system instability/failures, database failures, etc.), power failures, third-party service defects, hacker attacks, computer viruses/Trojans/malicious programs, and other circumstances beyond its control or reasonable anticipation. The Company shall not bear any loss or damage caused to you thereby, nor refund any fees you have paid, but the Company will make every effort to notify you in advance.
10.3 You understand and agree that if the Paid Service or related benefits you purchased are abnormally interrupted or unavailable due to the Company's fault, the Company will take measures as soon as possible to restore your benefits and provide compensation based on the actual situation (such as extending the corresponding validity period, granting some free trial benefits, etc., subject to actual provision). The Company will make every effort to protect your benefits.
10.4 Any loss or liability arising from the Company's inability to provide Paid Services or any errors in providing Paid Services due to your own reasons shall be borne by you, and the Company shall not be liable, including but not limited to:
(1) Due to the invalidity, loss, or suspension of your user account;
(2) Losses or liabilities arising from issues with your bound third-party payment institutions, bank accounts, etc., including your use of uncertified accounts or accounts not belonging to you, or the freezing or seizure of your accounts;
(3) Property losses caused by your disclosure of your user account or bound account password to others;
(4) Property losses caused by your personal intentional or grossly negligent actions.
10.5 If the relevant services provided to you by a third party are involved in the payment process, in addition to the provisions of this Agreement, you also agree to and comply with the third party's agreements and relevant rules that are binding on you. In any case, disputes arising from the third party and its related services shall be resolved between you and the third party, and the Company shall not bear any liability to you or the third party in this regard.
10.6 Please understand that the Company may decide whether to continue to provide you with existing Paid Services and related user benefits, or to modify or adjust existing Paid Services and related user benefits based on numerous factors such as operational planning, market environment, operational results, policy changes, etc. The Paid Services and related user benefits you actually use shall be subject to what you can actually use at that time. The Company will make every effort to protect your benefits.
10.7 Please understand that the Paid Services and related benefits provided by the Company to you may be affected or interfered with by various factors. The Company does not guarantee (including but not limited to):
(1) That the Paid Services and related benefits you purchase are completely suitable for your usage requirements or meet your expectations;
(2) That the use of the Paid Services and related benefits you purchase is free from any interference, or is timely, secure, reliable, or error-free;
(3) That any errors in the Paid Services and related benefits you purchase can be promptly corrected.
However, the Company is willing and welcomes your valuable feedback on improving and enhancing this Product, Paid Services, and related user benefits. The Company will give full consideration to your reasonable opinions and continuously optimize platform functions and services.
XI. Complaints and Contact Information
11.1 If you have any questions, complaints, opinions, or suggestions regarding this Agreement, Paid Services, and user benefits, please contact us at 327808181@qq.com**. We will respond and handle them in a timely manner.**
11.2 If you are complained about by others or intend to complain about others, the Company has the right to provide necessary information such as the subject information, contact information, and complaint-related content of the relevant parties in the dispute to the relevant parties or relevant departments, so as to resolve the complaint dispute in a timely manner and protect the legitimate and lawful rights and interests of the parties. You must ensure the authenticity, legality, and validity of the information, materials, evidence, etc. you provide in the complaint handling process.
XII. Provisions for Minors
12.1 This Product is primarily intended for adults. If you are a minor under the age of 18, you should carefully read this Agreement under the guidance of your guardian and may use the corresponding Paid Services only after obtaining your guardian's consent to this Agreement. If you have not obtained your guardian's consent, the guardian may notify the Company to handle the relevant account through the public channels of this Product or the contact information provided in this Agreement. The Company has the right to restrict the functions of the relevant user account (including but not limited to browsing, use, consumption, etc.).
12.2 We attach great importance to the protection of minors' personal information and privacy. We particularly remind you to strengthen your awareness of protection when filling in minors' personal information and to be cautious when publishing content containing minors' materials. You should obtain the rights holders' consent to display minors' portraits, voices, and other information and allow us to use and process such minor-related content in accordance with this Agreement. If the relevant content infringes upon minors' rights, upon receiving notification from the rights holder or based on other considerations for protecting minors' lawful rights and interests, we have the right to handle the relevant content and, as appropriate, notify you.
12.3 We will work together with guardians to protect the physical and mental health of minors. If you are a guardian, you should also fulfill your guardianship obligations towards minors, pay attention to minors' online safety, and guide minors to use the Internet healthily and reasonably. Minors should, under the supervision and guidance of their guardians, correctly learn to use the Internet within a reasonable scope, develop good Internet usage habits, and avoid indulging in virtual cyberspace.
12.4 Adolescent users must abide by the "National Youth Internet Civilization Convention": (1) Be good at online learning and do not browse inappropriate information; (2) Be honest and friendly in communication, do not insult or deceive others; (3) Enhance self-protection awareness, do not meet online friends casually; (4) Safeguard network security, do not disrupt network order; (5) Promote physical and mental health, do not indulge in virtual time and space.
12.5 Special Reminders for Guardians: (1) If your ward uses Paid Services, you, as the guardian, shall guide and supervise your ward's registration, login, and use. If your ward applies to register or log in to a user account, we have the right to deem that you have given your consent. (2) Your ward may use payment, recharge, and other functions when using Paid Services. As the guardian, please keep your payment devices, payment accounts, and passwords secure to prevent your ward from using payment, recharge, and other functions through your user account without your consent.
XIII. Miscellaneous
13.1 The formation, effectiveness, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China. If any provision of this Agreement is invalid due to conflict with relevant laws and regulations, such provisions shall be reinterpreted and applied in a manner consistent with the purpose of this Agreement to the extent possible without violating the law, and the other provisions of this Agreement shall remain in full force and effect.
13.2 The place of signing this Agreement is Chengdu, People's Republic of China. If any dispute arises between you and us based on this Agreement, the parties shall attempt to resolve it amicably through friendly negotiation. If negotiation fails, you agree to submit the dispute to the competent People's Court in Chengdu for litigation resolution.
13.3 The headings in this Agreement are for convenience only and do not affect the meaning or interpretation of any provision of this Agreement.
13.4 You and we are independent parties. Under no circumstances does this Agreement constitute any express or implied guarantee or condition by us to you, nor does it establish an agency, partnership, joint venture, or employment relationship between the parties.
13.5 If any provision of this Agreement is partially invalid or unenforceable for any reason, the remaining provisions shall remain valid and binding on both parties.